UNI-Prep's Terms and Conditions


1 - Booking Confirmation

Once we have processed your booking, we will send you a confirmation email with an invoice. Your place is guaranteed once payment has been received, both for online and in-class courses. 

2 - Payment

Payment must be received in full in advance of the training course for in-class and online courses. Payment can be made through:

a) Credit Card or PayPal on the website
b) Bank wire transfer or Western Union
c) Telephone or e-mail (through a credit card)
d) Cheque made payable to UNI-Prep Corporation and sent to the head office in Toronto

2.1 - Fees & Shipping

UNI-Prep training courses may be subject to sales taxes, in which case they are inclusive in the fee. Course fees include tuition on the day(s) of the course offering, all relevant course materials and taxes (if applicable). Courses which include free shipping of certificates or other materials require 4-6 weeks for arrival at destination. All shipped items are sent through regular postal service without tracking. No guarantee is provided that shipped items will arrive at destination. If items do not arrive at destination, UNI-Prep will provide proof of shipment and students agree that this will render shipping services complete and will alleviate UNI-Prep of further responsibility or liability related to shipping. Students have the option to pay for premium shipping services which can guarantee delivery. In such instances, a shipping and handling fee is charged, along with any related shipping fees. Students can also pay for regular shipping (including a UNI-Prep shipping and handling fee and all related shipping fees) in case materials do not arrive at destination through no fault of UNI-Prep. UNI-Prep's will be deemed free of fault upon providing proof of shipment. 

2.2 - Early Bird Discounts

The early bird discount applies to various UNI-Prep courses as listed on a course by course basis. The discount is not available in conjunction with any other offer and places are subject to availability.

3 - Special Requirements

UNI-Prep will make every effort to accommodate special requests and requirements that have been notified in advance in writing. Please provide ample notice for special requests.

4 - Course Instructions

Course instructions will be e-mailed two to four weeks before the start of the course. If you have not received your instructions three days before the start date of the course, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. UNI-Prep will not be held responsible for non-receipt of instructions and refunds will not be issued under such circumstances. Upon registering and making payment of any online courses, you will receive your login and password, along with instructions on how to access the course, within 2 business days via e-mail. If you have not received this after 2 business days, please contact us to follow-up. All assessments and assignments, whether written or any other form, submitted by students during a UNI-Prep course become the property of UNI-Prep. UNI-prep reserves the right to publish any course assessments and assignments completed or submitted by students during a course while maintaining the anonymity of students.

5 - Course Transfers

You can transfer to a different location or different date of the same course free of charge. In order to do so, you must provide a written request at least 21 days before the start of the course. No guarantees can be made for transferred request and transfers are subject to availability. Transfer requests will be granted at the discretion of UNI-Prep. No refund will be made in the event of a transfer. Only one transfer will be allowed. Requests to transfer a course must be made in writing and can be sent by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Transfers only apply to in-class courses. 

6 - Cancellations

To receive a refund, you must notify UNI-Prep in writing via e-mail at least 28 days before the start date of a course. If you do so within 28 days before the starte date of the course, you will receive a full refund minus an administration fee of 40% (plus any sales taxes) of the course fee. If you withdraw for any reason within the 28 day period prior to the start of the course, you will not be eligible for any refund. This policy applies to in-class courses only.

Should a participant require an invitation letter from UNI-Prep, we are able to provide this as long as full payment of the course fee has been received. UNI-Prep is not able to act on behalf of the participant and is not responsible for any costs incurred by failure to obtain a Visa.

6.1 - Non-Attendance

If you fail to attend the course on which you are booked and have not given prior notice in writing to UNI-Prep according to the conditions listed above then the course fee will remain payable in full and no transfer will be allowed.

6.2 - Cancellation by UNI-Prep

Where circumstances dictate, UNI-Prep reserves the right to change published courses, trainers, fees or venues without prior notice. In the event of a course being cancelled, a refund of the course fee will be made, but no compensation will be paid for any additional costs incurred by registrants. UNI-Prep reserves the right to expel any students from its course at its sole discretion. All students are expected to adhere to academic policies and conduct in a professional and respectful manner with UNI-Prep employees, staff, teachers, contractors and other students. Failure to do so may result in expulsion from courses at the sole discretion of UNI-Prep along with any other reprimand as determined by UNI-Prep. Students that have been expelled are not eligible for refunds and may only receive refunds at the sole discretion of UNI-Prep.

7 - Venues & Dress Code

Details of the specific venue will be sent in the course instructions for all training courses. There is no dress code; however, most participants choose to wear smart casual clothing.

8 - Subscription

Any individual that provides their e-mail address through any medium on this website, whether it be through a form or by contacting us through an e-mail address provided on this website, agrees to subscribe to news and offers that may occasionally be sent out by UNI-Prep Corporation or any of its staff members and subsidiaries. Your information is kept strictly confidential and will never be shared with any third parties. You may opt out of the automatic subscription at anytime.  

9 - Liability

UNI-Prep does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of UNI-Prep. Participants should take professional advice when dealing with specific situations.

10 - Refunds 

For refunds related to in-class courses, please refer to section 6. For online courses and any other purchases, refunds can be requested within 24 hours of payment by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Failure to notify UNI-Prep within the 24-hour period following the payment transaction will forfeit the right to any refunds for purchases. This is done to ensure that students have the opportunity to drop out of their courses or make cancellations to their purchases without penalty. At the discretion of UNI-Prep, you may also be allowed to switch courses in special circumstances within 7 days of registration.