UNI-Prep's Terms and Conditions


1 - Booking Confirmation

Once we have processed your booking, we will send you a confirmation email with an invoice. Your place is guaranteed once payment has been received, both for online and in-class courses. 

2 - Payment

Payment must be received in full in advance of the training course for in-class and online courses. Payment can be made through:

a) Credit Card or PayPal on the website b) Bank wire transfer or Western Union c) Telephone or e-mail (through a credit card)

2.1 - Fees & Shipping

UNI-Prep training courses may be subject to sales taxes, in which case they are inclusive in the fee. Course fees include tuition on the day(s) of the course offering, all relevant course materials and taxes (if applicable). Courses which include free shipping of certificates or other materials require 4-6 weeks for arrival at destination.* All shipped items are sent through regular postal service without tracking. No guarantee is provided that shipped items will arrive at the destination. If items do not arrive at the destination, UNI-Prep will provide proof of shipment to the address provided and students agree that this will render shipping services complete and will alleviate UNI-Prep of further responsibility or liability related to shipping. Students have the option to pay for premium shipping services which can guarantee delivery. In such instances, a handling fee is charged, along with any related shipping fees. Students can also pay for regular shipping (which includes a UNI-Prep handling fee and all related shipping fees) in case materials do not arrive at destination through no fault of UNI-Prep. UNI-Prep will be deemed free of fault upon providing proof of shipment.


*Note: Due to the COVID-19 pandemic, international shipping services may be impacted or delayed in various countries. Please contact us for up to date information on whether shipping to your destination country has been impacted.  


2.2 - Early Bird Discounts

The early bird discount applies to various UNI-Prep courses as listed on a course by course basis. The discount is not available in conjunction with any other offer and places are subject to availability.

2.3 - Registering Without Payment

At its discretion, UNI-Prep may offer a promotion allowing students to register in a course without advance payment. The payment for the course will be due when the student completes the course. A student is considered to have completed a course when they make a request to be issued a certificate or diploma from UNI-Prep. UNI-Prep will not issue an electronic or physical copy of any certificate or diploma until the payment has been made in full. The payment amount will be determined based on the price of the course on the date of registration in the course.

3 - Special Requirements

UNI-Prep will make every effort to accommodate special requests and requirements that have been notified in advance in writing. Please provide ample notice for special requests.

4 - Course Instructions

Course instructions will be e-mailed two to four weeks before the start of the course. If you have not received your instructions three days before the start date of the course, please contact us at info@uni-prep.com. UNI-Prep will not be held responsible for non-receipt of instructions and refunds will not be issued under such circumstances. Upon registering and making payment of any online courses, you will receive your login and password, along with instructions on how to access the course, within 2 business days via e-mail. If you have not received this after 2 business days, please contact us to follow-up. All assessments and assignments, whether written or any other form, submitted by students during a UNI-Prep course become the property of UNI-Prep. UNI-prep reserves the right to publish any course assessments and assignments completed or submitted by students during a course while maintaining the anonymity of students.

5 - Course Transfers

You can transfer to a different location or different date of the same course free of charge. In order to do so, you must provide a written request at least 21 days before the start of the course. No guarantees can be made for transferred request and transfers are subject to availability. Transfer requests will be granted at the discretion of UNI-Prep. No refund will be made in the event of a transfer. Only one transfer will be allowed. Requests to transfer a course must be made in writing and can be sent by email to info@uni-prep.com. Transfers only apply to in-class courses. 

6 - Cancellations

To receive a refund, you must notify UNI-Prep in writing via e-mail at least 28 days before the start date of a course. If you do so within 28 days before the starte date of the course, you will receive a full refund minus an administration fee of 40% (plus any sales taxes) of the course fee. If you withdraw for any reason within the 28 day period prior to the start of the course, you will not be eligible for any refund. This policy applies to in-class courses only.

Should a participant require an invitation letter from UNI-Prep, we are able to provide this as long as full payment of the course fee has been received. UNI-Prep is not able to act on behalf of the participant and is not responsible for any costs incurred by failure to obtain a Visa.

6.1 - Non-Attendance

If you fail to attend the course on which you are booked and have not given prior notice in writing to UNI-Prep according to the conditions listed above then the course fee will remain payable in full and no transfer will be allowed.

6.2 - Cancellation by UNI-Prep

Where circumstances dictate, UNI-Prep reserves the right to change published courses, trainers, fees or venues without prior notice. In the event of a course being cancelled, a refund of the course fee will be made, but no compensation will be paid for any additional costs incurred by registrants. UNI-Prep reserves the right to expel any students from its course at its sole discretion. All students are expected to adhere to academic policies and conduct in a professional and respectful manner with UNI-Prep employees, staff, teachers, contractors and other students. Failure to do so may result in expulsion from courses at the sole discretion of UNI-Prep along with any other reprimand as determined by UNI-Prep. Students that have been expelled are not eligible for refunds and may only receive refunds at the sole discretion of UNI-Prep.

7 - Venues & Dress Code

Details of the specific venue will be sent in the course instructions for all training courses. There is no dress code; however, most participants choose to wear smart casual clothing.

8 - Subscription

Any individual that provides their e-mail address through any medium on this website, whether it be through a form or by contacting us through an e-mail address provided on this website, agrees to subscribe to news and offers that may occasionally be sent out by UNI-Prep Institute or any of its staff members and subsidiaries. Your information is kept strictly confidential and will never be shared with any third parties. You may opt out of the automatic subscription at anytime.  

9 - Liability

UNI-Prep does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of UNI-Prep. Participants should take professional advice when dealing with specific situations.

10 - Refunds

For refunds related to in-class courses, please refer to section 6. For online courses and any other purchases, full refunds will be given within 24 hours of payment. Refunds can be requested within 24 hours of payment by sending an e-mail to info@uni-prep.com. Failure to notify UNI-Prep within the 24-hour period following the payment transaction will forfeit the right to any refunds for purchases. This is done to ensure that students have the opportunity to drop out of their courses or make cancellations to their purchases without penalty. At the discretion of UNI-Prep, you may also be allowed to switch courses in special circumstances within 7 days of registration.

11 - Notarization & Authentication

UNI-Prep Institute does not provide notarization or authentication services for certificates or diplomas, either to existing or former students. It is the student's responsibility to notarize, authenticate, legalize or apostille certificates and diplomas. Typically, students are able to have certificates or diplomas notarized and authenticated by contacting the appropriate governmental bodies and following the required steps. In some instances, the certificate or diploma may need to be notarized, either in the state of California or in another location. UNI-Prep does not provide this service, either for free or for a fee. However, at UNI-Prep's discretion and in exceptional circumstances, UNI-Prep Institute may provide only notarization service for a fee as determined by UNI-Prep. In virtually all cases, it is the students responsibility to get certificates or diplomas notarized. There are companies that provide notarization and authentication/apostille services for a fee and students may also make arrangements with these companies to obtain notarization or authentication services. If an additional original copy of a certificate or diploma is required for notarization or authentication purposes, students may order this for a fee from UNI-Prep Institute. Students may contact UNI-Prep to obtain names of some companies that offer notarization and apostille services.

12 - Customer Service Policy  

Please click here to visit and review UNI-Prep's Customer Service Policy

13 - Customer Complaints Policy

Please click here to visit and review UNI-Prep's Customer Complaints Policy

14 - Student Appeals Policy

Please click here to visit and review UNI-Prep's Student Appeals Policy

15 - Policy Changes

UNI-Prep reserves the right to make changes to any of its policies at any time by posting revisions on the site. You are responsible for periodically checking our site for changes to UNI-Prep's policies. 

16 - Guaranteed Pass

For any course where UNI-Prep offers a guaranteed pass, students must first attempt all quizzes/assessments of the course on their own. If they do not receive an overall passing grade, they must reach out to tutors for support, follow all the instructions of the tutor, and re-attempt all quizzes. If they still do not receive an overall passing grade, they can receive a full refund. 

UNI-Prep's Privacy Policy

UNI-Prep Institute (“UNI-Prep”) is committed to protecting the privacy and personal information given to us by our customers, staff, and business associates.

To serve you properly, we may need to collect information about you including but not limited to your full name, full mailing address, e-mail address, telephone number, picture ID, government issued ID, last 4 digits of your credit card number, name of credit card holder, expiration date, previous education, course registration, course assessments and submissions, course login information, and resume/CV information. This is not a full list of information that may be collected, and there may be other types of information that may be requested from our customers, staff and business associates, as needed. Not all of the information mentioned is required from all sources and some information is optional. Customers, staff, and business associates may contact us to clarify which information is required for specific purposes.

We may use your information to offer you other associated services and keep you up to date with any UNI-Prep services that we think you may find valuable. We may provide your personal data to third parties as required by you, the government or law, any regulatory agencies that UNI-Prep is regulated through, and for any other purpose deemed necessary. We may also provide verification services to employers and third-parties who provide us with sufficient information to verify the validity of a certificate or diploma issued by UNI-Prep.

UNI-Prep Institute uses traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to create an exceptional customer experience. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website and a better user experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Cookies must be enabled to participate in UNI-Prep’s online courses as cookies help us to log and determine when you accessed the course and that you successfully completed all course requirements.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

UNI-Prep reserves the right to make changes to this statement at any time by posting revisions on the site. You are responsible for periodically checking our site for changes to this Privacy Policy.

Please e-mail us to review or make changes to your personal information at: info@uni-prep.com

For more information about our privacy policy, or if you have any specific questions, please contact us at: info@uni-prep.com

This privacy policy is effective January 1, 2018.

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